Refunds & Return Policy

No Returns on Research Materials

Because our products are laboratory research materials, we cannot:

• Accept returns
• Offer exchanges
• Provide refunds

All sales are final — no refunds or returns, except for orders that arrive damaged, defective, incorrect, or that are not delivered (as described below), and any rights you have under applicable law that cannot be waived.

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Last Updated: October 27, 2026  |  Website: specoplabs.com

This Refund & Return Policy explains how Spec Op Labs, operated by Spec Op Labs LLC (“Spec Op Labs,” “we,” “us,” or “our”), handles cancellations, refunds, replacements, and returns. Because our products are sensitive chemical reagents sold strictly For Research Use Only, this Policy is designed to protect product integrity, safety, and chain of custody while treating customers fairly. By placing an order, you agree to this Policy.

1. Order Cancellations

You may request cancellation of an order only before it has been dispatched. Once an order has shipped, it can no longer be cancelled and is handled under the sections below. To request a cancellation, contact us as soon as possible with your order number.

2. Opened or Compromised Products Are Final Sale

For safety, quality-assurance, and chain-of-custody reasons, we cannot accept the return of, and all sales are final for, any product that has been opened, used, or partially used; removed from its sealed or tamper-evident packaging; relabeled, altered, or repackaged; or otherwise compromised. Once a product has left our custody and its packaging integrity can no longer be verified, it cannot be resold or restocked. This section does not limit your remedies for products that arrive damaged, defective, incorrect, or that are not delivered, as described below, or any rights you have under applicable law that cannot be waived.

3. Products Damaged in Transit

Please inspect your order promptly on delivery. If a product arrives cracked, broken, or physically compromised, contact us at support@specoplabs.com within 7 calendar days of delivery with: (a) your order number; (b) clear photos of the outer packaging and any visible damage; and (c) clear photos of the product and its seals as received. Please retain all original packaging until the claim is resolved. Once verified, we will provide a free replacement or a refund as described in Section 6.

4. Wrong or Defective Items

If you receive an item different from what you ordered, or that is defective, contact us within 7 calendar days of delivery with your order number, a description of the issue, and supporting photos. Do not open or use an item you believe was sent in error. If we confirm the error or defect, we will provide a replacement or a refund at no additional cost, and return instructions if a return is required.

4A. Batch Does Not Match Its COA

Every product page lists the batch number and links to the independent certificate of analysis for that batch. If independent third party testing of a sealed vial from your order shows that it does not match the identity or purity reported on its published batch COA, email us within 30 calendar days of delivery with your order number, the batch number on the vial and the full lab report. Once verified, we will reship a replacement from a verified batch at no cost.

5. Non-Delivery

If tracking indicates your order was not delivered, or you have not received an order that shows as delivered, contact us within 7 calendar days of the expected or indicated delivery date and we will work with the carrier to investigate. Resolution may depend on the carrier’s findings. We are not responsible for packages that are lost or stolen after confirmed carrier delivery to the address you provided, or for delays outside our control. Please see our Shipping Policy regarding address accuracy.

6. How Refunds & Replacements Are Issued

Once we verify an approved claim (or receive and inspect a returned item, where a return is required), we will notify you of the outcome. Approved refunds are issued to the original payment method through our payment processor; please allow up to 5–10 business days after approval for processing, plus additional time for your bank or card issuer to post the credit. Approved replacements are shipped per our Shipping Policy. We may offer a replacement, refund, or store credit as the appropriate remedy.

7. Chargebacks & Payment Disputes

We want to resolve every issue directly and quickly. Before initiating a chargeback or payment dispute with your bank or card issuer, please contact our support team so we can help — most issues, including damaged, incorrect, or missing items, can be resolved promptly under this Policy. Disputes are handled in accordance with this Policy and our Terms of Service, and we may submit this Policy, order records, and delivery confirmation in response to a dispute. This section does not limit any rights you have under applicable law.

8. Contact

• Spec Op Labs — Spec Op Labs LLC
• Email: support@specoplabs.com